AI-Powered Synthesis to Better Understand Cost-to-Serve

Overview Overview: A technology-enabled business services platform needed to transform unstructured customer communications into a standardized, scalable view of support complexity. By analyzing customer emails across 1,300+ accounts, Teragonia’s AI platform enabled identification of high-effort, low-margin accounts and supported optimization across resourcing, pricing, and contracts. Industry: Challenge Rapid growth through acquisitions created blind spots in […]